A Kiss - Keeping Service Simple
Good customer service is not a difficult art to master. A few simple basics should be the starting philosophy of every business. 1. If you want my business, you have to make it worth my while. Show me the value and don't try to fool me with worthless junk or expensive "upgrades". 2. You are not doing me a favor by taking my money, just as I don't shop to do you a favor. So keep your bad mood and nasty attitude to yourself. And tell your employees to do the same. 3. I am not invisible. In fact, it's very easy to see me standing right here, waiting for you to finish your private conversation and serve your customer - who just happens to be me. Didn't your boss (or your mother) ever tell you how rude that is? 4. If you have a store, make sure it's clean and pleasant. If you provide a service, make sure you're clean and pleasant. If you sell a product, package it in a way that's clean and pleasant. 5. Don't argue with me. You cannot win because I...